Same problem today. 😊

Hi all, 

I've been having this problem since Android 8.0 was updated on my Huawei Mate9 phone. Jared from Cratersoft suggested it might be a 3rd party cleaner app. As I don't have any installed it turns out that the system's automatic cleanup function treats large blocks of cached data very aggressively.

I was able to disable the auto-clean function in a submenu of the storage settings and seems to have done the job. 

Hope that can help anyone with similar issues.

 rdewyer wrote: 
That's probably it. Try disabling it.

 BillG wrote: 
Yes it has me stumped also. Idea..could my Norton for android see this data as "unused" and be automatically deleting it?

 rdewyer wrote: 
Wow. That's weird. Obviously that's plenty of space.

Rebecca & I both have S7 phones & the only time recently that we've lost anything was during the update to Android 8.0 that rolled out recently. That wiped our caches.

 BillG wrote: 
30 GB on my so card. I save 4.5 hrs at 320 bps 

 rdewyer wrote: 
How much free space do you have on the device you've selected for cache storage?

Both my Buffer and Cache block mysteriously disappear from my Galaxy S8 in a few days, requiring me to download again just before I leave wifi. I have uninstalled and reinstalled RP, changed the Cache and Buffer settings, etc. and I still keep losing them. Does anyone have any ideas? Thanks.

 BillG wrote: 
It's happening now. I cannot download blocks. I tried uninstalling and reinstalling the app. No change.

 alvaro wrote: 
Still happening for me.  I have uninstalled and reinstalled the app.  I got one block to download and now I've been getting the message for over an hour.

Any help would be greatly appreciated.

 alvaro wrote: 
Solved by uninstalling and reinstalling Android app.

Happens only with Android app. IPad and amazon fire work ok. Anybody else having the same problem? 

Could not retreive offline list, here in Uruguay, for the last week. Help please! I have only 2 blocks remaining for my offline listening.

 rkray wrote: 
Looks like it is working again like it should. Downloaded 2 12 hour blocks of FLAC quality music.

I have been trying to download the offline blocks, but so far I just keep getting the error message. Bill can you kick the server again?

Indeed it is fixed!

Great phones FUBAR alike....

Thanks!

Should be fixed now.

 alain.brault wrote: 
I'm checking on this. Fortunately it's doing it for me too (that helps in troubleshooting... :-)

This seems to be back.

I thought it was my new phone (MotoG5) but my old one is also doing it.

Am I alone?...

This is a brilliant feature!

this morning it has gone back to allowing a 7.5 hour stream download,