R567 wrote:
Just tried with VLC,  seems okay.  Curious what player you are using.   Flac with icy metadata wasn't  something all players expected/implemented.  

At the moment the flac streams here send current metadata on first connection but it is not updated for subsequent tracks. If I want to know what's playing, I have to drop the stream and reconnect.

 Jota wrote:

Same here, except it's the website on a PC (with Chrome). Browser doesn't shut down, just the music, and only on The Main Mix. I switch to any of the others, and it's fine.

I haven't signed up on TestFlight yet but here's a minor bug on the app I've noticed for a while. 

Sometimes the album art doesn't match the song. The latest example today was Yes "I've Seen All Good People" with the album art for Close To The Edge instead of the correct album The Yes Album.

Not a biggie but thought you'd want to add it to the C-List.

Meanwhile, I like the change on v9.0.4 for rating songs from the slider to the list!

My app (on iPad) crashes or just closes down (if not a bug?) every 3 hours or so.  It'll be part way through a song and just vanish off the screen.

I do not like this new iPhone app update....really, really, really want the older one back.
On the positive side, the lossless music quality is outstanding!

But the UI/UX for this release sucks.   It's the first iteration of this app where I would not recommend Radio Paradise to someone else.  Prior versions had a really well thought out layout and a good polish to the user experience.  This, well, feels like it was either AI generated, or is someone's first ever app they built.   It really sucks.   And sucks more knowing what the prior version was...   

Please allow the prior app to be an option from the App Store.   There was nothing wrong with the old app....and everything with this app is just wrong.


Sigh

List of my complaints...
1) Home Page
This first screen is awful...I feel like I'm being YELLED at with all the upper case plus the harsh white-n-black color scheme.  This whole look and feel does not feel polished at all, and a huge step back compared to the prior two versions.  Shivering...its so high-school first-time designer feel.    This home page should welcome the user and quickly get them into their music.  I really liked how the prior version had which channel was playing in the lower left corner, and if I wanted to change channels it was just a popup-widget (not a whole new screen).  Please bring that back!!

2) Downloads
A)  No Album Cover images?
  None of my download channels show the album cover...what happened to that?   I can tap on the artists name, and a whole new screen shows up where I can see the album cover there (plus a whole bunch of unnecessary details that I don't want downloaded to my phone taking up more space than needed)

B)  No longer auto-refresh?
I really loved that the app would automatically refresh my downloads when it was back connected to WiFi...that was a level of intelligence to the app which made me impress with the app designers.  I now have to tap the REFRESH button, then AGAIN tap yes to the pop-up bubble, just to get to the refresh screen...and there I have to select Lossless (every time, why?) before a new collection of music is downloaded.   This whole UX flow sucks.
—- Why can't the app ask & remember my preference of lossless?   Why do I need to set this everytime?
—- Why can't I choose a time frame other than set (1, 2, 3, etc.) hours?   I loved having ~90min of the main mix, ~300min of the rock, etc.   
—- Why can't it let me know how much time is left or % is left for the download to be complete?  This whole goofy color circle experience just does not help me know if I can get the download complete before I have to board the airplane.   Plus if I only have time for part of the x-hrs of music I requested, it doesn't let me play what got downloaded (like the prior version).  I have to have the full requested bucket downloaded before I can use it.
I REALLY miss the old concept of a dynamic bucket of music that would refill itself...


C)  Download channel RESTARTS playlist?
Why does this new version restart the playlist when I close the app, and reopen back into the channel?  I'll never get through the whole channel this way, and I sure don't want to be skipping to where I had left off!!  This is a bad design choice...  If this was a feature that people wanted, then give me the option in settings to choose if this playlist restarts, or continues, when I restart the app.

3)  Song Rating
I also don't like how the rating system is now just a colored heart with no number...I have no clue what color is what rating.  Plus now the whole rating process is a thing...open a new screen with a small slider to choose my rating.   The animated colored heart takes up the full screen, but the visual cue as to what number is small.   This is not a quick process and takes up to much of my eyeball and brain cycles to rate a song.   The simple tap-n-hold, choose rating from widget, and let go —that was fantastic UX.   Quick. Simple, Easy.   I could do it as a fast multi-tasking effort (while jogging, while driving, while on a call, etc.) and it did not distract from what I was doing.   This new process requires me to focus, and as such will probably not be rating songs I would really like to just because I know doing the rating is now "a thing" and I just don't have the time or energy to do all those steps.

4) Airplay mode
The app should be a lot smarter that I'm in airplane mode...if I try to open one of the non-downloaded channels in airplane mode, the app will indefinitely stay in the "connecting to <channel>..." screen.  Like many other apps, it should know that no internet avail and inform me of such.   When I'm in airplane mode listening to my downloaded channel, and tap on the artist name, the app attempts to connect to the internet do download the album cover, and everything else it wants for all the widgets on this screen.  The app should be smart enough to not attempt any of these things ...why waste my battery on these empty cycles.    Again...another indication (to me) on how non-polished this app is.

I’ve been working in UX and usability for three decades, and I want to share both appreciation and concerns about the recent mobile app redesign.

What’s Working:
The modernized UI is visually appealing and shows clear effort to refresh the experience.

Usability Issues:
1. Removed Navigation Paths
Previously, I could tap an artist’s name to view their details. This useful feature is now gone, causing me to have to manually look this up, adding unnecessary friction to a common use case.

2. Rating System - Major Accessibility Failure
Replacing the numeric rating system with color-coded hearts creates two serious problems:
∙ Unclear hierarchy: There’s no intuitive logic to “red heart = worse than green heart.” Users shouldn’t have to guess or memorize an arbitrary color scale.
∙ Accessibility violation: This system is completely unusable for colorblind users, effectively excluding a significant portion of your user base from a core feature.

3. No Song Year/Broken Comment Interaction
When attempting to view song information (particularly release year, which has been removed entirely), the app displays a few comments but provides no way to interact with them—no ability to reply, add my own comment, or view the full thread. The only option is to visit the full website. This defeats the entire purpose of having a mobile app.

Recommendations:
Please reconsider the rating system redesign and restore removed navigation features. I see many listeners here have expressed similar disappointment with the redesign. If you need evidence beyond feedback found in this forum, I strongly recommend reviewing your analytics to see how many users are now being forced to leave the app for basic interactions that should be native functionality.

Modern design shouldn’t come at the expense of usability and accessibility.

I know change is inevitable BUT…
I liked the old app better, much better.  More info, more features, easier to use.   Can you make both apps available?  Most (all?) of the old version is still on the website. 

 halogen wrote:
Same here. New app on iOS is problematic. 

 celtic123 wrote:

Yep, still down for me too. 

I like to search the music library now and again and add songs to 'My Paradise' that have never been played on the Main Mix. There is a LOT of music in the dusty archives as you would expect. 

I'm guessing the RP team have bigger fish to fry than this, but it would be nice to have the search functionality back. 

 dxnerd86 wrote:

I'm seeing this same issue - one could once see all the music any artist had on RP, now the music search brings back no results for any input.

Hi all in the RP universe,
I'm still having a couple of ongoing issues.
1 - If i am listening to the main mix cached on my phone whenever Bill starts talking he is cut off after a few seconds by the station i.d., however if i am listening live then there are no problems (this problem is not cropping up at the moment since i cant download)
2 - i cannot download cache for the main mix, i keep getting "error retrieving cache block". I am able to download cache for all other channels.
When i can download the main mix again my sanity will return.

 Alanna wrote:

Great! Thanks for the quick response. Also many thanks for restoring Carplay. Works like a charm!

We're having an issue with a couple of the channels stopping after a " Thank you for Listening" and not continuing with the music. This is a backend issue that has been identified and is being worked on right now.  Sorry for the annoying inconvenience!! 

 Pieter2 wrote:

Issue has been identified and is being worked right now. Hopefully all fixed shortly!! 

 ScottFromWyoming wrote:

Yeah, search is totally broken. No results for “beatles…” that says something.

Hi. Having some problems listening to RP through my Sonos system today. The main mix just stops at the end of a playlist and won’t continue, even after pressing the > button. Switch to another Mix (in my case Mellow) and that works… until it too quits at the end of its playlist. Switch back to Main Mix and, fingers crossed.. yes it works again! Until, you guessed it, after a while it stops again.

 Jelani wrote:

different songs for me but it kept repeating The Call, then Genesis and it troubled me so I refreshed the page and player until it said "ha ha just kidding here's a good song."

The new IOS app works well. Thanks for restoring Car Play. Will the Serenity Mix be restored to the app any time soon? I notice it's available on the web site.

 Jelani wrote:
same, it was pretty buggered up: not displaying correct tune/rating.  i was able to get out of whatever the problem was by going to 'what's playing' & restarting the music.