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Here's the thing though: William is a former radio DJ. He knows exactly how bad "dead air" is. You get a massive drop off in listeners, and it takes a while to recover. That translates into lost revenue.
When a commercial radio stations had to do planned maintenance to backend infrastructure, such as repairing or replacing a rack of audio equipment, they plan ahead with an alternate broadcast to avoid complete radio silence during the actual maintenance window going on behind the scenes. typically this would entail playing a long tape with pre-recorded music.
Alanna is framing this outage as cleaning up a house that's been lived in for 26 years. This definitely implies that the problems were known, and that some kind of maintenance window could've been created.. Jarred could have altered the API to play the same music on a loop for 24 hours along with a recurring announcement recorded by William or Alanna or Josh that certain functions would be unavailable (downloads, comments, voting, etc).
That none of these contingencies were planned or prepared, and that the maintenance went ahead means that there is a critical lack of planning and redundancy happening at Radio Paradise.
William is playing a bumper on the main mix where he touts that donations from loyal listeners have been able to find employment for 12 staff members who never have to look for another "real job" because working at Radio Paradise is amazing.
I know it's easy for me to critique the station from here... but I've actually been to the station at Eureka. On the surface, it looks to be a very well-oiled machine and a squeaky-clean operation. And it is abundantly clear that all the staff love the station and want it to keep going forever. Yet... out of those 12 people, did anyone raise ANY alarms or red flags?
This organization is too mature to be making "aw shucks" mistakes. The day long dead-air could translate into lost donation revenue.
What you're missing:
This is a software system set up by an IT self educated DJ
without a necessary implementation of any of the industry-standards you mention.
To be clear, my post was IN NO WAY trying to say that anyone should be thinking about taking the keys away from anyone, and I want to disavow any and all connections between my post and any such idea.
I just want a little more communication, that's all.
Here's the thing though: William is a former radio DJ. He knows exactly how bad "dead air" is. You get a massive drop off in listeners, and it takes a while to recover. That translates into lost revenue.
When a commercial radio stations had to do planned maintenance to backend infrastructure, such as repairing or replacing a rack of audio equipment, they plan ahead with an alternate broadcast to avoid complete radio silence during the actual maintenance window going on behind the scenes. typically this would entail playing a long tape with pre-recorded music.
Alanna is framing this outage as cleaning up a house that's been lived in for 26 years. This definitely implies that the problems were known, and that some kind of maintenance window could've been created.. Jarred could have altered the API to play the same music on a loop for 24 hours along with a recurring announcement recorded by William or Alanna or Josh that certain functions would be unavailable (downloads, comments, voting, etc).
That none of these contingencies were planned or prepared, and that the maintenance went ahead means that there is a critical lack of planning and redundancy happening at Radio Paradise.
I'm a career IT professional; if I made a change like this without announcing it, I'd be seriously reprimanded. Possibly fired.
William is playing a bumper on the main mix where he touts that donations from loyal listeners have been able to find employment for 12 staff members who never have to look for another "real job" because working at Radio Paradise is amazing.
I know it's easy for me to critique the station from here... but I've actually been to the station at Eureka. On the surface, it looks to be a very well-oiled machine and a squeaky-clean operation. And it is abundantly clear that all the staff love the station and want it to keep going forever. Yet... out of those 12 people, did anyone raise ANY alarms or red flags?
This organization is too mature to be making "aw shucks" mistakes. The day long dead-air could translate into lost donation revenue.
To be clear, my post was IN NO WAY trying to say that anyone should be thinking about taking the keys away from anyone, and I want to disavow any and all connections between my post and any such idea.
I just want a little more communication, that's all.
A MEA CULPA was uttered here before by the KING himself for shortcomings in communication by William of the Gold Mountain Sire.
His Lordship rather focusing on fixing errors in a 1-2 man band, rather than communicating them.
Planned maintenance and outages are something you communicate to your users and the public well in advance. This is not RP's first rodeo with maintenance windows.
Play an announcement multiple times a day on all stations. Alter the metadata feed so instead of the actual artist, song title and album it says PLANNED OUTAGE / STATIONS OFFLINE / MM-DD-YY @ HH:MM.
If William is still content to monkey around inside the machine and has been hand-waving concerns from his staff about possible outages, and staff are acquiescing because he's the owner and founder... then maybe it's time for his daughter to take this as a serious lesson learned and have a conversation about "taking the keys away."
To be clear, my post was IN NO WAY trying to say that anyone should be thinking about taking the keys away from anyone, and I want to disavow any and all connections between my post and any such idea.
I just want a little more communication, that's all.
Hi everyone â
Just wanted to let you know weâve been doing some fairly heavy lifting behind the scenes on our API, servers and database. Itâs the kind of deep-clean, infrastructure work that isnât very glamorous⦠but very necessary.
If you imagine RP as a house â and we turned 26 this year â weâve accumulated a fair amount of unnecessary stuff over time. And as anyone whoâs done a serious clean-out knows, when you start moving boxes around, sometimes things temporarily go missing.
Unfortunately, thatâs led to a few unexpected (and sometimes mysterious) outages. To be honest, more than we are comfortable with. We know how frustrating this is on your end.
Thereâs never really a âgoodâ time to tackle this kind of maintenance â but itâs important work that will make RP stronger and more stable in the long run.
The good news: William and Jarred have been incredibly quick to jump in and get things back on track each time something hiccups.
Thank you for your patience while we tidy up the engine room. Itâs all in service of a better Radio Paradise. We promise.
...This is not RP's first rodeo with maintenance windows.
... "taking the keys away."
Messing with this complex music and listener-commentary database on a live system(!) would be named as suicide by any IT business, regardless of their field of expertise.
Barbers and hotdog-cooks usually know their business without any database schema because they don't exactly need it.
They got what they need.
RP has continued to be a One-Man-Show like Fürst Bismarck
Planned maintenance and outages are something you communicate to your users and the public well in advance. This is not RP's first rodeo with maintenance windows.
Play an announcement multiple times a day on all stations. Alter the metadata feed so instead of the actual artist, song title and album it says PLANNED OUTAGE / STATIONS OFFLINE / MM-DD-YY @ HH:MM.
If William is still content to monkey around inside the machine and has been hand-waving concerns from his staff about possible outages, and staff are acquiescing because he's the owner and founder... then maybe it's time for his daughter to take this as a serious lesson learned and have a conversation about "taking the keys away."
He always used to announce when he was going to tinker with stuff, but it's exponentially more complicated now and they did have some rollouts that went off without a hitch.
I second this. If this was planned a heads up would have been much appreciated, and if it wasn't planned, someone, anyone, coming into this thread and letting us know that you're aware of the issues and are working on it would also be appreciated.
Seconded, thirded, and fourthed.
Planned maintenance and outages are something you communicate to your users and the public well in advance. This is not RP's first rodeo with maintenance windows.
Play an announcement multiple times a day on all stations. Alter the metadata feed so instead of the actual artist, song title and album it says PLANNED OUTAGE / STATIONS OFFLINE / MM-DD-YY @ HH:MM.
If William is still content to monkey around inside the machine and has been hand-waving concerns from his staff about possible outages, and staff are acquiescing because he's the owner and founder... then maybe it's time for his daughter to take this as a serious lesson learned and have a conversation about "taking the keys away."
I can sure understand that. I want RP to last forever, so a little house cleanup makes sense. Perhaps just let us know in advance so we aren't questioning everything. And tell your API thanks for the lifelong soundtrack at an amazing price.
I second this. If this was planned a heads up would have been much appreciated, and if it wasn't planned, someone, anyone, coming into this thread and letting us know that you're aware of the issues and are working on it would also be appreciated.
Hi everyone â
Just wanted to let you know weâve been doing some fairly heavy lifting behind the scenes on our API, servers and database. Itâs the kind of deep-clean, infrastructure work that isnât very glamorous⦠but very necessary.
If you imagine RP as a house â and we turned 26 this year â weâve accumulated a fair amount of unnecessary stuff over time. And as anyone whoâs done a serious clean-out knows, when you start moving boxes around, sometimes things temporarily go missing.
Unfortunately, thatâs led to a few unexpected (and sometimes mysterious) outages. To be honest, more than we are comfortable with. We know how frustrating this is on your end.
Thereâs never really a âgoodâ time to tackle this kind of maintenance â but itâs important work that will make RP stronger and more stable in the long run.
The good news: William and Jarred have been incredibly quick to jump in and get things back on track each time something hiccups.
Thank you for your patience while we tidy up the engine room. Itâs all in service of a better Radio Paradise. We promise.
I can sure understand that. I want RP to last forever, so a little house cleanup makes sense. Perhaps just let us know in advance so we aren't questioning everything. And tell your API thanks for the lifelong soundtrack at an amazing price.
Hi everyone â
Just wanted to let you know weâve been doing some fairly heavy lifting behind the scenes on our API, servers and database. Itâs the kind of deep-clean, infrastructure work that isnât very glamorous⦠but very necessary.
If you imagine RP as a house â and we turned 26 this year â weâve accumulated a fair amount of unnecessary stuff over time. And as anyone whoâs done a serious clean-out knows, when you start moving boxes around, sometimes things temporarily go missing.
Unfortunately, thatâs led to a few unexpected (and sometimes mysterious) outages. To be honest, more than we are comfortable with. We know how frustrating this is on your end.
Thereâs never really a âgoodâ time to tackle this kind of maintenance â but itâs important work that will make RP stronger and more stable in the long run.
The good news: William and Jarred have been incredibly quick to jump in and get things back on track each time something hiccups.
Thank you for your patience while we tidy up the engine room. Itâs all in service of a better Radio Paradise. We promise.
Hi everyone â
Just wanted to let you know weâve been doing some fairly heavy lifting behind the scenes on our API, servers and database. Itâs the kind of deep-clean, infrastructure work that isnât very glamorous⦠but very necessary.
If you imagine RP as a house â and we turned 26 this year â weâve accumulated a fair amount of unnecessary stuff over time. And as anyone whoâs done a serious clean-out knows, when you start moving boxes around, sometimes things temporarily go missing.
Unfortunately, thatâs led to a few unexpected (and sometimes mysterious) outages. To be honest, more than we are comfortable with. We know how frustrating this is on your end.
Thereâs never really a âgoodâ time to tackle this kind of maintenance â but itâs important work that will make RP stronger and more stable in the long run.
The good news: William and Jarred have been incredibly quick to jump in and get things back on track each time something hiccups.
Thank you for your patience while we tidy up the engine room. Itâs all in service of a better Radio Paradise. We promise.
Still not able to play RP via Sonos, all of the channels at any of the bit rates shows an error. I'll grab some coffee and wash some windows and come back later...